Refund policy

Thank you for shopping at Divine Soul Lifestyle. We aim to provide a pleasant shopping experience and ensure you are satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:
• Items must be returned within 30 days from the date of delivery.
• Items must be unused, unworn, and in the same condition that you received them.
2. Non-Returnable Items:
• Gift cards
• Sale items (only regular-priced items can be refunded)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process

1. Request a Return:
• Contact our customer service team at divinesoul.life@icloud.com with your order number and reason for return.
• Our team will provide you with a Return Authorization (RA) number and return instructions.
2. Shipping Your Return:
• Pack the item(s) securely in the original packaging.
• Include a copy of the receipt or proof of purchase.
• Ship the item(s) to the address provided by our customer service team.

Refunds

1. Processing Time:
• Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
2. Partial Refunds:
• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. If more than 15 business days have passed since we’ve approved your return, please contact us at divinesoul.life@icloud.com.

Exchanges

 • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at divinesoul.life@icloud.com

 • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect. In such cases, we will provide a prepaid shipping label.

Contact Us

• For any questions or concerns regarding returns and refunds, please contact our customer service team at:
 • Email: divinesoul.life@icloud.com
 • Phone: 661-300-3900

Thank you for shopping with Divine Soul Lifestyle. We appreciate your business and look forward to serving you again!


You can always contact us for any return question at divinesoul.life@icloud.com.